Strategic Conversations between people support improved
- staff retention and
- customer service
Strategic Conversation services for people with priorities
delivering profit include
- Dynamic strategic review generating options and most
- Implementation plan including priorities, communication,
culture, rewards, process, systems, information and
- Learning and knowledge sharing that support balancing
priorities for profit
- People – building on individual’s strengths, diversity,
skills, knowledge and contributions and needs.
The services support the business owner or leader to deliver
their desired results by working with people who influence the
result including staff, customers, suppliers, shareholders and
The Context of Strategic Conversations.
The secret of getting profits/results is People, People,
Most businesses measure their success by financial results or
return to the shareholder. Businesses that focus on people have
been shown to be more profitable, more productive, and have
better staff retention and customer satisfaction.
People are part of any business, whether they are the
employees, customers, suppliers, shareholders, or the community
in which the business operates.
People look for opportunities to be involved, to grow and
develop and be acknowledged for their contributions and
Within business the people involved have a variety of
competing and changing priorities. Understanding and working
with the priorities of individuals, teams and the overall
business can make handling the constantly changing environment
The how, the what, the processes and systems are of
little use in a business if people do not understand the context
in which business operates, where it is heading and how they fit
into the business.
Conversations based on a common context and a shared vision
have more meaning and are more likely to produce the desired